Attendee Toolbox

Emergency Procedures

In the event of an emergency, being prepared to react effectively is the most critical step in ensuring the health and safety of yourself and those around you.

Know Your Surroundings

Please take a few moments to review the maps of the TMS2019 facilities, which are printed in the TMS2019 Conference Guide and available on the TMS2019 App. When you enter these buildings, familiarize yourself with the exits and the stairs leading to those exits. When you arrive at your session or event location, look for the emergency exits that are in proximity to you.

Henry B. González Convention Center

How to Report an Emergency

Courtesy phones are located within the convention center. Instructions with phone numbers are provided near each phone.

If an emergency is a life-threatening situation:
  1. Please call 911 immediately and give as many details as possible. Notify the operator that you are a guest at the Henry B. González Convention Center, 900 E. Market St.
  2. Notify in-house security at 210-207-7773 and relay the information so that they can direct emergency personnel to the appropriate location quickly.

If it is not a life-threatening situation, please notify the in-house Security Division at 210-207-7773 and relay the information.


Should the general alarm sound, all attendees should evacuate the building immediately. A public address system will announce instructions in English and Spanish during the alarm. For those who are hearing impaired, the alarms are fitted with strobe lights to indicate that the alarm was activated.

Emergency Evacuations

In the event of an emergency evacuation, attendees should leave the convention center through the nearest exit and remain outside until instructed to re-enter. Assistance will be provided to guests with disabilities. Exits and elevators designated for attendees with disabilities are indicated on the maps in the TMS2019 conference guide and on the TMS2019 App.

Grand Hyatt San Antonio

How To Report an Emergency

From any house phone, dial extension 55 for the hotel emergency team.

For hotel security, dial extension 6222 or 210-451-6222.


If an alarm is activated, follow the announcement from the public address system instructing you what action should be taken.

Emergency Evacuations

In the case of an emergency evacuation, follow the instructions of the hotel staff and proceed to the nearest emergency exit/stairwell. Follow the evacuation route out of the building to a designated assembly area. At the assembly area, please inform a hotel staff member of your room number and whether you require medical attention.

Guests with disabilities should dial extension 55 if they need assistance. At check-in, inform the front office host if you will need assistance evacuating so that the hotel can keep record of it.

Local Hospitals and Pharmacies


Baptist Medical Center (0.62 miles away)
111 Dallas St # 4C, San Antonio, TX
Methodist Hospital (1.17 miles away)
1310 McCullough Ave, San Antonio, TX
(210) 757-2200
Nix Medical Center (0.23 miles away)
414 Navarro St # 1405, San Antonio, TX
Santa Rosa Children’s Hospital (0.38 miles away)
333 N Santa Rosa Ave, San Antonio, TX


Brooks Army Medical (BAMC)


300 E. Houston Street (.04 miles)
San Antonio, Texas 78205
7:00 am to 9:00 pm

CVS Pharmacy
300 E. Commerce Street (.04 miles)
San Antonio Texas 78205
7:00 a.m. to 10:00 p.m.

CVS Pharmacy
211 Losoya Street (.03 miles)
San Antonio Texas 78205
7:00 a.m. to Midnight

4703 W. Commerce Street (4.3 miles)
San Antonio, Texas 78237
Open 24 hours